Stop Losing Guests
Before They Leave a Bad Review
DineSense unifies sentiment and behaviour signals to predict guests churn and deliver prescriptive actions—so you can intervene before negative experiences become lost revenue.
THE CHALLENGE
Why Guest Retention Falls Through the Cracks
Hospitality operators receive feedback after the damage is done—bad reviews and fewer repeat visits. Most lack a system that connects sentiment to behaviour in real time to prevent churn.
Fragmented Feedback
Guest feedback scattered across kiosks, Google, TripAdvisor, Instagram, and emails—impossible to connect the dots.
Retrospective Insights
Most tools tell you what happened after the damage is done. By then, the guest is already gone.
No Behaviour Link
You can't quantify how 'slow service' reduces revisit likelihood in the next 14-30 days.
Silent Churn
Unlike subscriptions, there's no cancellation event. Guests simply stop coming—and you never know why.
THE SOLUTUON
From Reactive to Predictive
DineSense continuously monitors sentiment and behavioural signals, detects early risk patterns, and pushes actionable interventions—so you can prevent churn before it happens
Collect
Unified Feedback Ingestion
Aggregate signals from kiosks, QR check-ins, online reviews, social mentions, and POS systems into one intelligent data layer.
Analyse
AI-Powered Sentiment & Behaviour
Apply domain-specific NLP with our Hospitality Topic Tree Engine™ to detect sentiment, emotion drift, and churn risk patterns.
Predict
Proactive Risk Detection
Identify guests and segments at risk of churning using our Sentiment–Behaviour Fusion Model™ before negative reviews materialise..
Act
Prescriptive Interventions
Receive actionable, time-bound recommendations through our Churn-Preventive Action Generator™ that managers can execute immediately.
CORE CAPABILITIES
Intelligence Designed for Hospitality
Purpose-built modules that go beyond generic sentiment dashboards—linking emotion to behaviour to operations
Real-time Sentiment Monitoring
Ingest feedback from reviews, kiosks, and QR codes with sentiment scoring and emotion classification in near real-time.
Hospitality Topic Tree Engine™
Domain-specific taxonomy for interpretable themes: staff attitude, wait time, cleanliness, ambiance, and menu variety.
Predictive Churn Modelling
Non-contractual churn risk scoring using our proprietary Sentiment–Behaviour Fusion Model™ for hospitality contexts.
Early Emotion Drift Detector™
Monitor micro-shifts in guest language before overall satisfaction scores collapse—catch issues at 'fine' not 'unacceptable'.
Actionable Alerts & NBA
Receive prescriptive next-best-actions with operational recommendations when risk thresholds are crossed.
Cause & Effect Engine
Quantify how specific topics (e.g., 'slow service') impact sentiment and churn risk with driver attribution.
ABOUT DINESENSE
Empowering Hospitality with Intelligent Foresight
DineSense is an AI-powered Customer Behaviour & Sentiment Analytics Platform purpose-built for restaurants, cafés, and boutique hotels. We unify guest feedback across in-venue touchpoints, post-visit surveys, and public review channels, then connect this sentiment data to actual customer behaviour—revisit patterns, complaint triggers, and loyalty decline.
Our mission is to help hospitality SMEs retain guests and prevent negative experiences by transforming fragmented feedback into predictive intelligence and actionable interventions. We envision becoming the standard “guest retention and experience intelligence layer” for independent and multi-site operators across the UK and beyond.
GET EARLY ACCESS
Be First to Transform Your
Guest Experience
Join the waitlist to get exclusive early access to DineSense. Be among the first hospitality venues to harness AI-powered predictive analytics for guest retention.